Refund policy

Returns & Refunds

We want you to be happy with your Sorta Chaos order. If something isn't right, contact us within 30 days of delivery.

Returns
Non-personalized items may be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition. Please contact us before sending anything back so we can provide return instructions.

Customers are responsible for return shipping costs for returns due to preference, fit, or ordering the wrong item.

Personalized & Custom Items
Because personalized and custom items are made specifically for you, they are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue. We'll work with you to make it right at no additional cost.

Refunds
Once an approved return is received and inspected, we'll issue your refund to the original payment method. Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.

Cancellations
Many of our products are made to order and can enter production quickly. If you need to cancel or change an order, contact us as soon as possible. We'll do our best to help, but once production has started, we may not be able to cancel or modify the order.